Gosh I must be thick!

I have been about three days trying to get to grips with Halocan. I have finally asked them to remove all traces of it from my Blog and so far they have done nothing. its OK for these companies to set something like this up, but I do feel that they should give the service too. Its not good enough to say check the FAQ or look in the forum! what about the dingbats like me don`t they have a life too, shouldnt they be able to get some sort of reaction even if its just to set them back to where they were before the bloody program sodded it all up. come on Halobloodyshit sort it out!!!!!Please.